Despite big crowds and high prices, many air travelers are enjoying their time at airports, according to J.D. Power’s 2024 North America Airport Satisfaction Study.

Improvements at other airports may explain some of the decline in RDU’s relative ranking, says Michael Taylor, who analyzed the survey data for the consumer analytics firm. Overall, Taylor said, RDU remains above average and people generally like the airport facilities and find it easy to navigate.

Customers rated their favorite airports in a survey ranking ease of travel, terminal facilities, airport staff, etc.